SHIPPING

  • Free Standart Shipping for all Australia
  • Orders are sent via Australia Post’s postal service with a tracking number. This service is guaranteed delivery within 2-7 business days within Australia Post delivery network. Orders will be shipped in the same day if the orders are placed before 12pm EST. Please not that a signature may be required upon delivery. If your package, for any reason is not signed for, it will be delivered to your local post office for collection 
  • Domestic Express Post Option- $12
  • International Orders (Registered Rate)- $25. This service is guaranteed delivery within 3-14business days. A signature is required on delivery
  • All international customers are responsible for the customs rates within their own country

RETURNS

If you are unhappy with your item, we accept returns or exchanges within 14 days of your order purchase date. Customers must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.

If you would like to return an item please send us an email at (link for the email info@ziah.com.au) with your full name, purchase date and the item information. In the email please indicate your reason for the return and if you require a refund or exchange. Once we received your email we are going to help you to precede the return.

As soon as the item is received for us we will either send you another item or refund your money back into your account. Please allow up to 14 days for you account to be credited.

We not cover the return postage fees. You must include a prepaid postage satchel for your item to be posted back in. And make sure you have a tracking number when you return the item. We will only pay the return postage for items that are damaged or faulty.

*WE DO NOT EXCHANGE OR REFUND SALE ITEMS, SO PLEASE CHOOSE WISELY