At Ziah, our customers are very important to us and we are committed to respecting and protecting your personal details. We are bound by the Privacy Act 1988 (Commonwealth Government) as well as other applicable laws protecting privacy in relation to the personal information you provide and give effect to these laws by adhering to the Australian Privacy Principles when dealing with your personal information. 

When you make a purchase with Ziah, we collect certain information from you, including your name, billing address, shipping address, payment information, email address and phone number. We refer to this information as Order Information.

We only collect the personal information that you choose to provide and will only use this information to process your orders efficiently and to assist in an enjoyable shopping experience.

We retain collected Order Information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We do not share any personally identifying information publicly or with third-parties, except when required to by law. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information.

If you have any questions about how we handle user data and personal information, feel free to contact us via email -

This Privacy Policy guides how we collect, store and use the information you provide us with, your rights and ability to access and correct your information or make a complaint. Ziah ensures that information you share with us is managed in accordance with relevant Australian privacy legislation and to the extent applicable, the European Union (EU) General Data Protection Regulation (GDPR), where we process personal data relating to identifiable UK or EU residents.

By visiting, you are accepting and consenting to the practices described in this Privacy Policy and the website Terms and Conditions. To protect your privacy, you can visit Ziah's site without identifying yourself or having to reveal any personal information about yourself.

Ziah collects personal information when you create an account, place an order, respond to a promotional offer, or register for Ziah email subscription. The kinds of personal information collected by Ziah include your name, telephone number, email address, address, date of birth and credit card or Paypal information.

This information is used to set up your customer account, process and fulfill your order, record your order history and where you have opted-in, to keep you informed with relevant consumer notifications about our company and products, stockists, offers, promotions, sales, and any other news or activities that may interest you. We also use your details to ensure a high level of customer service is maintained in processing orders and ensuring a timely delivery.

When you submit feedback or questions via email, or contact us for information about our website, we will request your name and email address. We use this information solely to respond to your enquiries.

You can unsubscribe from our mailing list and direct marketing activity at any time that you request. For UK and EU residents, you can also withdraw your consent or restrict or object to our use of your data at any time by contacting us at You will not be contacted via telephone for any reason other than your order status, clarification on an order to deliver an order, or unless you have otherwise specifically requested.

You are not obliged to provide your personal information; however, the consequences of a failure to provide your information could result in us being unable to fulfill your order. If you do not consent to us using your information for marketing purposes or unsubscribe, then there is no consequence to you other than not receiving updates regarding any sales or other news or activities that may interest you.

We do not collect personal information when you visit our site unless you log on, place an order or register an account with us.

We may be required to use or retain your personal information to comply with our legal obligations, including for tax purposes. We may also use your personal information in our legitimate interests as part of our measures to prevent and detect any misuse of the website or any fraudulent activities carried out through the website, as well as to analyze, enhance the website, evaluate the effectiveness of our marketing activities and services and perform statistical and demographic analysis of our customers.

When you place an order with us, Ziah will need to disclose your personal information to companies who perform parts of our service delivery. This includes delivery companies, such as postal or courier partners, third party fulfilment contractors, merchant payment gateways for debit/credit card or PayPal payments and our distribution centre. We only share information which is absolutely necessary with those third parties that are involved in the processing of your order.

We may also disclose your information to: third party service providers for the purpose of enabling them to provide their services including IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment system operators; anyone to whom our business or assets (or any part of them) are, or may (in good faith) be transferred; and courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.

We do not disclose or transfer your personal information to any country outside of Australia.

This Privacy Policy applies to Ziah, but not to websites maintained by other companies or organisations to which we link to or engage in joint promotions. Please ensure that you read the privacy policy of such other companies before submitting your details. We do not share or sell information to third parties, nor use personal information for any reason other than its intended use.


We use cookies when someone logs on to our website, to maintain that log on, to retain log on information if requested. Ziah's site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases, loyalty rewards program, and to deliver content that best meets your preferences and interests, so as to best meet the expectations of customer service and the benefit of your shopping experience with Ziah.

We do not use cookies to track your Internet activity before or after you leave Ziah.

Most browsers automatically accept cookies, however if you choose to alter the settings of your browser to prevent automatic acceptance of cookies, you may still use all the features of the website, including making purchases. The use of cookies is common practice, however should you require any further information, please visit

Except if your information is required to be retained under an Australian law, or a court / tribunal order, we will hold your information for as long as you retain an account with us, or until you notify us that you no longer wish to hold your account or, for EU and UK residents, until you request that we erase your data.

Unless we are exempted by law, you have the right to access, update or correct your personal information at any time by contacting us at:

For UK and EU residents, you may also obtain a copy of your personal data on request and transfer this to another person or entity pursuant to your right of data portability, as well as request that your data be erased (right to be forgotten) to the extent that we can by law.


Mobile Terms of Service


The Ziah mobile message service (the "Service") is operated by Ziah (“Ziah”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.


By consenting to Ziah’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Ziah through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).


You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Ziah. Your participation in this program is completely voluntary.


We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.


You may opt-out of the Service at any time. Text the single keyword command STOP to Ziah or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Ziah mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.


For Service support or assistance, text HELP to Ziah or email

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.


The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.


To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.


We respect your right to privacy.