Shipping and Returns
Shipping
All purchased items will be sent within 1-3 working days. If you have selected express post and require your order by a specific date email info@ziah.com.au and we will do our best to get it to you on time. We are not liable for any items that are lost or damaged in transit. Please note that a signature may be required upon delivery. If your package, for any reason is not signed for, it will be delivered to your local post office for collection.
Standard Shipping Rates
Australia:
- Free shipping on orders over $350 AUD.
- Standard shipping: $10 AUD.
- Express shipping: $15 AUD.
- All options are via Australia Post. Delivery times are 2-7 business days within the Australia Post network.
New Zealand:
- Free shipping on orders over $350 AUD.
- Express DHL International Shipping: $35 AUD.
- All international orders are shipped via DHL Express and require a signature upon delivery. Delivery times are 3-8 business days.
Rest of the World:
- Express DHL International Shipping: $50 AUD.
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All international orders are shipped via DHL Express and require a signature upon delivery. Delivery times are 3-8 business days.
Taxes and Duties
We ship on a Delivered Duty Paid (DDP) basis at checkout for most international orders, meaning duties and import taxes are calculated and charged at checkout, based on destination and product classification.
Taxes and duties may appear as line items or be included in the total, depending on local regulations. We are unable to adjust or alter the declared value of any order.
Please ensure you are familiar with your country’s import regulations prior to purchase. If you refuse delivery due to duties or taxes, your order will be returned and refunded, less the shipping fee.
Return
We want you to love your Ziah purchase.
- Refunds or store credit are available within 14 days.
- Store credit only is available after 14 days.
- No returns or store credits will be accepted after 30 days, unless the item is faulty.
Full Price Items
Sale Items
Return Process
If you would like to return your order, please email us at info@ziah.com.au with your name and order number for return approval. In your message, please include your reason for return.
We will respond with confirmation and provide return instructions and the return shipping address.
Please note: We do not cover return postage fees. We recommend keeping your tracking information once your return is lodged at your local post office, in case it becomes lost in transit.
FW25 One-Year Swimwear Guarantee
Each swimwear piece in our FW25 collection includes a one-year quality guarantee. If your item shows a fabric fault within one year of purchase, we’ll offer a replacement or store credit if the item is no longer available.
To request a replacement, contact us at info@ziah.com.au with your order number and supporting images.
Faulty/Damaged Items or Incorrect Item Received
We’re sincerely sorry if an item you received is not in perfect condition or is incorrect. Please email us at info@ziah.com.au so we can resolve this as quickly as possible.
If you could kindly include photos of the issue or incorrect item, this would be most appreciated.
Exchanges
Unfortunately, we are unable to offer direct exchanges. If you would like a different size or alternative style, we recommend purchasing the new item and following the return process for your original purchase. Please email us if you need further assistance.