Shipping and Returns

 

ONLINE WAREHOUSE SALE CONDITIONS

Sale items which have been reduced can not be refunded, unless in the event of the item being faulty.  
There will be no price adjustments on any previous purchases.
Ziah sale and archive sale is available exclusively at Ziah.com.au
Ziah reserves the right to change, revise or modify the terms and conditions of our returns and sale policy at any time.

SHIPPING

  • Free world-wide shipping for all orders over (more than) $250

  • Orders are sent via Australia Post’s postal service with a tracking number. This service is guaranteed delivery within 2-7 business days within Australia Post delivery network.
  • All purchased items will be sent within 1-3 working days. If you have selected express post and require your order by a specific date email info@ziah.com.au and we will do our best to get it to you on time. We are not liable for any items that are lost or damaged in transit. Please note that a signature may be required upon delivery. If your package, for any reason is not signed for, it will be delivered to your local post office for collection 

  • Domestic Standard Post Options - $12 

  • Domestic Express Post Option - $20

  • International Orders (Registered Rate) - $40. This service is guaranteed delivery within 3-8 business days with DHL Express. A signature is required on delivery

  • All international customers are responsible for the customs rates within their own country

 

RETURNS

We want you to love your Ziah purchase.
If for any reason your full price purchase isn’t quite right, you are welcome to return it to us within 21 days of receiving your order - items returned outside of this period may not be accepted. 

For sanitary reasons, please try on Ziah swimwear pieces over your underwear, please do not remove the protective sticker. We do not accept swimwear returns of exchanges if the swimwear has been worn, or has marks, stains or pulls. 
All items must be in the original condition, unworn, unwashed with hygiene liners and swing tags in place. Due to health regulations garments that are soiled, marked, worn, damaged or laundered will not be accepted. 
We have the following options available:
FULL PRICE ITEMS:
Styles that are full price are eligible for return for REFUND or STORE CREDIT within 21 days of receiving your order.
You will receive a refund or store credit code for the purchase price (excluding original shipping costs) directly to the original method of payment used for the purchase.
If you paid via gift card, you will be refunded to the same gift card and will be able to re-use the original unique code towards your next purchase

SALE ITEMS:
Includes Black Friday and Seasonal Offers.
Sale items which have been reduced can not be refunded, unless in the event of the item being faulty.  
 There will be no price adjustments on any previous purchases.
Ziah sale and archive sale is available exclusively at Ziah.com.au
Ziah reserves the right to change, revise or modify the terms and conditions of our returns and sale policy at any time.
RETURN PROCESS:
If you would like to return your order, we ask you kindly send us an email at info@ziah.com.au with your name and order number for return approval. In the email, please indicate your reason for return.
We will respond with a confirmation email along with return instructions and shipping address.
Please note: We do not cover the return postage fees. We recommend to ensure you keep hold your tracking information once your return is lodged at your nearest post office, in the unfortunate event of this becoming lost in transit.
FAULTY/DAMAGED ITEMS or INCORRECT ITEM RECEIVED:
We’re sincerely sorry if an item you received is not in perfect condition, or one that you did not order! Please email us at info@ziah.com.au so that we can resolve this for you as soon as possible.
If you could kindly include some snapshots of what you have received or where the fault lies, this would be most appreciated.
EXCHANGES:
Unfortunately, we are unable to offer exchanges. If you would like a different size or alternative style, we recommend purchasing the new item and following the return process for the original item. Please email us for further assistance, if required.