Shipping and Returns

SHIPPING

 

  • Free Standard Shipping Australia-wide for all orders over (more than) $100
  • Free International shipping for all orders over (more than) $250
  • $25 International shipping for all orders under (less than) $250
  • Orders are sent via Australia Post’s postal service with a tracking number. This service is guaranteed delivery within 2-7 business days within Australia Post delivery network.
  • All purchased items will be sent within 1-3 working days. If you have selected express post and require your order by a specific date email info@ziah.com.au and we will do our best to get it to you on time. We are not liable for any items that are lost or damaged in transit. Please note that a signature may be required upon delivery. If your package, for any reason is not signed for, it will be delivered to your local post office for collection 
  • Domestic Express Post Option - $12
  • International Orders (Registered Rate) - $25. This service is guaranteed delivery within 3-8 business days with DHL Express. A signature is required on delivery
  • All international customers are responsible for the customs rates within their own country

 

RETURNS
We want you to love your Ziah purchase.

For sanitary reasons, please try on Ziah swimwear pieces over your underwear, please do not remove the protective sticker. We do not accept swimwear returns of exchanges if the swimwear has been worn, or has marks, stains or pulls. 

If for any reason your purchase isn’t quite right for you, you are welcome to return it to us within 21 days of receiving your order - items returned outside of this period may not be accepted. 
All items must be in the original condition, unworn, unwashed with hygiene liners and swing tags in place. Due to health regulations garments that are soiled, marked, worn, damaged or laundered will not be accepted. 
We have the following options available:

FULL PRICE ITEMS:
Refund or store credit code.


SALE ITEMS:

Includes Black Friday and Seasonal Offers.

Ziah sale merchandise is considered final sale and may not be returned or exchanged. There will be no price adjustments on any previous purchases.

Ziah sale and archive sale is available exclusively at Ziah.com.au

If you have any questions regarding your purchase, or would like to enquire for a store credit for faulty or damaged items purchased in sale, please send us an email at info@ziah.com.au with your full name, purchase date and the item information. In the email please indicate your reason for the return and we will help you to proceed with your return enquiry. 

Ziah reserves the right to change, revise or modify the terms and conditions of our returns and sale policy at any time. 

For Sale Returns which qualify at enquiry stage: As soon as the item is received, we will either send you another item or store credit. Please allow up to 14 days.

We do not cover the return postage fees. You must include a prepaid postage satchel for your item to be posted back in. Be sure you have a tracking number when you return the item.